Dorsal is for adults who are suffering from musculoskeletal disorders (such as lower back pain, knee pain, and arthritis) and prefer to receive treatment from the comfort of their homes.
No. Your Dorsal physician will write a prescription if they assess it’s the right treatment course for your pain.
Yes, of course. Using the Dorsal pharmacy can offer certain benefits, such as better prices and free shipping, that other pharmacies won’t be able to match. If you use another pharmacy, you just need to make sure it’s part of the Surescripts network (95%+ of pharmacies are).
Dorsal-affiliated physicians are all board-certified and US-licensed. You can view your physician’s credentials and licensing information directly in your patient portal. Dorsal also has a medical advisory board which includes top musculoskeletal experts at premier institutions, such as NYU Langone and the Hospital for Special Surgery.
Yes. Dorsal takes privacy and security very seriously, and the Dorsal platform complies with all laws and regulations around data integrity and health information security.
You need to have had an in-person doctors’ appointment in the last three years in order to use Dorsal. All of Dorsal’s care itself takes place online, so as long as you’ve seen any doctor in person (Dorsal-affiliated or not) in the last three years you can use Dorsal.
Yes. Telemedicine is safe so long as patients share accurate, complete responses to questions. Dorsal-affiliated physicians rely on these responses when forming diagnoses and prescribing treatments, and need correct information in order to assess whether your pain is treatable online. You should carefully review your treatment program before commencing the program, so that you can understand the benefits and risks involved.
Yes. Dorsal-affiliated physicians are all properly licensed and prescribe medications online in full compliance with all federal and state laws.
Yes, of course. After completing your dynamic onboarding, Dorsal conducts an initial review of your case to ensure that online care is a feasible approach. If it is, your Dorsal physician will reach out to you for a follow-up before designing your treatment plan. You can always ask questions of your physician (via secure chat, phone call, or video call), before, during, or after your treatment.
No. Dorsal serves to complement your current healthcare providers. You should keep your other providers updated with your care through Dorsal, and you should keep Dorsal updated with your care through other providers.
If you have any kind of medical emergency, you should immediately dial 911. In-person attention is critical for successfully managing emergencies.
Your online visit is already included in your regular monthly plan, at no additional charge! We also give a 50% discount on the first month to all new patients.
Dorsal currently doesn’t accept insurance, but we do strive to offer doctor’s visits and medications at prices that are competitive with insurance co-pays.
You can switch or cancel your plan at any time. Just drop us a note at firstname.lastname@example.org, and one of our team members will cancel or modify your plan. We also accept cancellations by phone (833-988-0589), text (833-988-0589), and live chat. Cancellations and plan modifications are effective as of the date of the email or message. You will receive an email confirming the change as soon as we process the request.
Your medication, including any refills or prescription changes, is already included in your regular monthly plan at no additional charge! You can choose from our medication-only plan ($59/month) or our comprehensive plan (medication and physical therapy, for $89/month) at checkout. All new patients receive 50% off their first month.
You’re only charged for your for medication after your doctor reviews your case and prescribes your treatment. Before this happens, you'll select a monthly plan and approve the treatment plan your doctor proposes. All new patients receive 50% off the first month.
If you purchase your medication through us, in most cases you’ll receive it by mail within five days.
Unfortunately we are unable to accept returns. However, if you feel we have made a mistake in the filling of your order, please let us know at email@example.com.
Yes! Shipping is completely free, and most orders will arrive within five days of order placement.
Dorsal uses safe, effective telemedicine technologies to treat your back pain. We collect critical information from your dynamic onboarding to make an initial assessment on whether it’s feasible to consider treating you online. If it is, a Dorsal-affiliated physician will reach out to you with a follow-up and make a final determination on whether to treat you through telemedicine. We’ll walk you through the care program and help you understand our treatment recommendations, and follow up with you during your treatment to make sure everything goes smoothly.
Dorsal-affiliated physicians rely on a mix of anti-inflammatory, muscle relaxant, and oral steroid medications when formulating treatment programs. Our clinical protocols draw from current best practices in treating back pain, including guidelines from the Veterans Affairs Department, Defense Department, American College of Physicians, European Spine Journal, American Physical Therapy Association, and the Agency for Healthcare Research and Quality.
Never. Dorsal's treatment protocols are based on research-supported conservative care principles, and we only prescribe safe, non-opioid medications.
Yes, in most cases. Dorsal screens for red flags that would prevent us from being able to treat you through telemedicine, such as a history of malignancies. Dorsal-affiliated physicians are all licensed, experienced healthcare providers, and they will monitor your treatment program carefully and let you know if at any point you should cease online treatment and seek in-person care instead.